FAQS

 DELIVERY • FOOD • GRAB-AND-GOCATERINGRANDOM THOUGHTS

DELIVERY

 WHAT IS THE DEADLINE FOR ORDERING? 

We offer two different options for your Lucky Lime delivery.

 1) Order from the Weekly Menu by 5 p.m. on Thursday for Monday delivery.
 2) Order from the LL Combo Meals menu two days in advance:

Order Monday, delivers Wednesday morning
Order Tuesday, delivers Thursday morning
Order Wednesday, delivers Friday morning
Order Thursday, delivers Monday morning
Order Friday, delivers Tuesday morning

WHAT TIME WILL MY DELIVERY ARRIVE?

We deliver between 9:00 a.m. and noon for both Weekly Orders and LL Combo Meals.

WHERE DO YOU DELIVER?

Lucky Lime delivers to all Austin zip codes, which are listed below. Be sure to verify that we deliver to your zip code before building out your order!

Lucky Lime delivery area, by zip code: 78610, 78613, 78617, 78641, 78652, 78653, 78660, 78664, 78681, 78701, 78702, 78703, 78704, 78705, 78712, 78717, 78719, 78721, 78722, 78723, 78724, 78725, 78726, 78727, 78728, 78729, 78730, 78731, 78732, 78733, 78734, 78735, 78736, 78737, 78738, 78739, 78741, 78742, 78744, 78745, 78746, 78747, 78748, 78749, 78750, 78751, 78752, 78753, 78754, 78756, 78757, 78758, 78759.

 If you have a special, larger event or catering need within Austin or outside our delivery area, email us at eat@eatluckylime.com.

I DON’T SEE MY ZIP CODE ON YOUR DELIVERY AREA. WHAT NOW?

Lucky Lime is carried in a number of Austin markets. We’re growing as fast as we can, so be sure to check our website often for updates on new stores and delivery areas.

HOW ARE MEALS DELIVERED?

A Lucky Lime team member will deliver your order straight to your door. Because our service is so personalized, we don’t put your food on dry ice. You’ll want to be sure someone can receive your Lucky Lime and pop it into your refrigerator for maximum freshness.

IS THERE A MINIMUM AND/OR MAXIMUM ORDER QUANTITY ON LL COMBO MEALS?

Yes, the minimum order is five LL Combo Meals. If you want to order more than 50 meals, we might want to talk about catering as an option. 

WHAT IF I’M NOT AROUND DURING DELIVERY TIMES?

If we’re delivering to your office, we can leave your order with someone else, or even store it in your designated refrigerator. If we’re delivering to your home, we can leave it at your door, but you’ll want to refrigerate your order as soon as you can. Because our goal is to deliver the freshest meals to you, we don’t freeze food or put orders on dry ice. 

IS THERE A DELIVERY FEE?

There’s a $5.00 delivery fee per order.

DO YOU HAVE A SUBSCRIPTION SERVICE?

Life is busy and unpredictable, so we like to provide customers with the flexibility of pre-ordering Lucky Lime. If you’d rather that we set up a weekly delivery of meals for you, we will be happy to do so. Also, we do have recurring corporate catering service available.

IS IT TOO LATE TO ADD SOMETHING TO MY ORDER?

Send us an email at eat@eatluckylime.com and we’ll do what we can to help you.  

I NEED TO CHANGE MY DELIVERY ADDRESS.

You can edit your account information online at eatlucklylime.com, or you can email eat@eatluckylime.com with your new address and we’ll make the change. Address changes need to be made by noon the day before your delivery. 

 

FOOD

HOW LONG WILL MY LUCKY LIME MEALS LAST?

Most of our ingredients are farm fresh and organic, too. Store them right away when you receive your order and they should keep in the refrigerator for up to five days. Good luck, though. This is crave-worthy food. If you don’t eat it, someone else might! 

 

HOW LONG CAN I STORE MY LUCKY LIME JUICES?

Their deliciousness will last up to 7 days. Pop them into the refrigerator as soon as you get your delivery. 

TIP: You already know how good our juices are straight out of the bottle or poured over ice, but did you know that they’re also great mixers? Add some sparkling wine, tequila or vodka to take them to a whole new level of yum! 

 

WILL MY FOOD ARRIVE READY-TO-EAT OR DO I HAVE TO COOK?

Our goal is to give you the time and energy to crush your day, so most Lucky Lime meals are ready to eat. We do have some meals that will taste even better if you warm them a little, though. Check the label for any warming instructions.

 

HOW OFTEN DO YOU CHANGE YOUR MENU?

Our menus are seasonally driven, so we can serve you the freshest ingredients available. Some people think Texas only has one season — HOT! — but that’s just silly. Lucky Lime usually changes our menu quarterly.

 

WHERE DO YOU SOURCE YOUR INGREDIENTS?

Our menus are globally inspired, but we go to local purveyors for most of our ingredients. Austin has farms and fresh food markets that focus on healthy production models and are our go-to for sourcing organic, environmentally-friendly ingredients.

 

WHERE CAN I SEE THE NUTRITION FACTS?

You can find nutritional information by clicking on an individual menu item this site. You can also look right on your meal’s packaging for the nutritional information.

 

IS YOUR PACKAGING RECYCLABLE?

Yes, all of our packaging is recyclable. Better yet, you can wash and reuse the food containers. We believe in the mantra: reduce, reuse, recycle!

  

 

GRAB-AND-GO

WHAT STORES SELL LUCKY LIME?

Some of Austin’s favorite markets carry Lucky Lime. See a list of those stores here. And be sure to check back often because we’re growing!

 

I WANT LUCKY LIME SOLD IN MY STORE.

If you are a grocer or shop and want to carry Lucky Lime, let’s talk! Start by emailing us at eat@eatluckylime.com.
AND, if you’re a hungry customer who wants your neighborhood store to carry Lucky Lime, tell them about us! 

 

 

CATERING


What is the 411 on Lucky Lime catering? 

Every catering service we provide is unique. Typically, we serve groups ranging from 10 to 125 people. We require a minimum two-day notice, but please be aware that larger groups and more elaborate catering needs are best served with more advance planning. We’re happy to work with you to find the best solution for your catering needs. Let’s talk! Contact us at eat@eatluckylime.com.

 

Can I see a sample menu? 

Yes! Once we get the chance to speak with you to see what you are looking for (dietary restrictions, event themes, etc), our chef team will write a custom menu for your event!

 

RANDOM THOUGHTS

OH NO, SOMETHING CAME UP AND I HAVE TO CANCEL.

We understand that plans can change. If you need to cancel, contact us 24 hours before your delivery day for a full refund or credit. A cancellation of less than 24 hours, you’ll be billed 50% of your total. But why cancel at all? You can store Lucky Lime in your refrigerator for up to five days. You know you’ll start craving it before then!  

 

I HAVE A QUESTION THAT I DON'T SEE ANSWERED HERE.

Email your questions to eat@eatluckylime.com.